Account, billing and team

Request a website restore

A restore can replace current content or files. Request it only when recovery is more important than changes made after the chosen backup.

Choose what to restore

  • Database and uploads/files restores the site content and its uploaded media.
  • Database/content only restores records such as pages, products and settings.
  • Uploads/files only restores uploaded files without replacing database content.

Send the request

  1. Open Site Settings > Restore Site.
  2. Choose the restore scope.
  3. Enter the required restore point, or leave latest available backup.
  4. Explain what happened and, if known, the date and time before the problem.
  5. Select the acknowledgement and type RESTORE.
  6. Select Request Restore.

This sends a request; it does not run the restore immediately. Nune reviews it and takes a fresh safety backup before restoration.

While it is being reviewed

Avoid making important new edits because a restore may overwrite them. The request list shows its current status.