Shop

Manage orders and refunds

Use Shop > Orders to find purchases and manage their progress from payment to completion.

Find and update an order

  1. Search by the available customer or order information, or filter by status.
  2. Select Full to open the complete order.
  3. Review the customer, items, totals and payment details.
  4. Update the order status and internal details.
  5. Add a courier and tracking code when applicable.
  6. Select Save order.

Use Send tracking email or Send dispatched email when the customer should receive that update. Previous sends appear in Email history.

Refund a Stripe payment

  1. Open the full order and find Stripe actions.
  2. Check the remaining refundable amount.
  3. Leave Refund amount empty to refund the full remaining amount, or enter a smaller amount for a partial refund.
  4. Choose the reason and select Refund via Stripe.
  5. Confirm the action.

Nune sends the request to Stripe, records the refunded amount and sends the customer the refund email. A full refund changes the order to refunded; a partial refund keeps the remaining paid amount recorded.

Only orders with a saved Stripe PaymentIntent can be refunded here. Cancel unpaid Stripe payment is for unpaid or uncaptured payments, not completed charges.

Refunds move money and should be checked carefully before confirmation.