Account, billing and team
Understand account and billing status
The dashboard and Plan & Billing page show whether the account is operating normally or has a scheduled change.
Common statuses
- Trial: the account is within its trial period.
- Active: the account and website are operating normally.
- Past due: a payment needs attention. Open Plan & Billing and check the billing email.
- Pause requested: a pause is scheduled but has not started.
- Paused: the public website is offline while retained account access may remain.
- Cancel requested: cancellation is scheduled for the displayed date.
- Cancelled or suspended: normal website access is restricted.
What to do
Open Plan & Billing to cancel a scheduled change, request reactivation or review the effective date. If a payment failed or the status is unexpected, open Support rather than repeatedly attempting checkout.
Developer client-billing labels such as Due soon and Overdue are separate private tracking labels; they do not control Nune account access.